Our apparel is developed to be used in the most testing conditions in extreme environments – abrasions and stains are to be expected from time to time. Take advantage of our clean and repair service to increase the lifetime of your jacket.
The better you look after your jacket or parka, the longer it’ll look after you. So if you’ve returned from a recent adventure – where rain, mud, saltwater or ice played a part – or you’ve spent a season putting your jacket through its paces, use Shackleton’s Clean & Repair Service to remove any bumps and bruises it has picked up along the way.
The service consists of a 10-point inspection and a deep dry-clean of the outer shell fabric and internal lining to remove any stains, odours or marks. The dry-clean is an environmentally-friendly, award-winning process designed to give a rigorous cleanse without any effect on the technical qualities of the fabric. During the 10-point inspection, a London-based specialist partner will assess:
- down baffle stitching
- hood and waist cord adjusters
- pocket linings
- storm cuffs
- hood wire frame
- hood fur ruffs (where applicable)
We aim to have your jacket back to you within two weeks from the date we receive it (this may vary depending on how much work needs to be done to it). While repairs include small tears and rips, larger issues may require a more extensive service (and revised costs) – if this is the case we will be in touch to discuss the next steps.
HOW IT WORKS
Step One // Fill out the form below, detailing any specific stains, rips or minor faults in the jacket that you would like to draw attention to. Add images where necessary.
Step Two // A member of the Shackleton customer service team will be in touch to confirm. Payment is required before the service.
Step Three // Send your jacket to: Pure Collection, Unit 23, Albert Drive, Burgess Hill, West Sussex, RH15 9TN
Please send by recorded delivery – Shackleton cannot be held responsible for items lost in transit. Please ensure all of the pockets are empty.
Step Four // Your jacket undergoes the 10-point inspection and dry clean.
Step Five // Once complete, we will return your jacket to you. (Free postage for UK customers; ROW cost calculated at time.)
CLEAN & REPAIR PRICES