Shackleton Reviews
Company Reviews
Product Reviews
Q&A
4.78
Filter Reviews
Showing 831 Reviews
More Photos
More Photos
More Photos
More Photos
More Photos
More Photos
Anonymous
Verified BuyerShow Details
How would you rate the service?
Where did you hear about Shackleton?
At the London shop.
I purchased the quest hardshell and the quality and finish are second to none. The attention to detail around the fit and finish is brilliant. I have purchased jackets for a number of years and this has the best fitting hood and does get blown away in the most gentle of breezes. It was well worth the money.
Helpful
Shackleton replied:
Thank you for taking the time to share your feedback! We're so glad to hear that you're happy with the quality and finish on the Quest Jacket.
Kenneth Losier
Verified BuyerShow Details
How would you rate the service?
Last item ordered wasn’t the quality comfort expected.
Helpful
Shackleton replied:
Thank you for your feedback. We're sorry to hear the item didn’t meet your expectations. We've reached out to you directly to help resolve this, and we’d really appreciate it if you could share a few more details about the issue. Please don’t hesitate to contact us at info@shackleton.com if you have any further questions, as we’re keen to understand what went wrong and make it right.
Nick Heath
Verified BuyerShow Details
How would you rate the service?
Where did you hear about Shackleton?
Been a customer since the outset
Bought the supernal short T-shirt.
Fantastic fit and quality.
Helpful
Shackleton replied:
Thank you for your feedback!
Morgen Oseberg
Verified BuyerShow Details
How would you rate the service?
Where did you hear about Shackleton?
Stumbled over the shop during a trip to london
Iconic, high quality clothing with an historic aura. Practical and useful both for high lever adventures and for fine dining.
Helpful
Shackleton replied:
Thank you for your feedback!
Richard Potts
Verified Buyer
Absolutely love Shackleton as a brand and they're my go-to for cold weather clothing for many years. The quality is excellent, and has stood up to the capricious British winters very well. The customer service is second to none - on the occasion that there's a fault, they'll fix it without quibble.
Helpful
Shackleton replied:
Thank you for your feedback! We're so glad to hear that you're happy with the quality of our clothing and our customer service.
Mark Parr
Verified BuyerShow Details
Additional feedback
Awesome in every aspect.
How would you rate the service?
Where did you hear about Shackleton?
I’m a long term customer.
What an exceptional bit of kit. I have wanted one of these parkas for some time so am delighted to finally get my hands on one. It’s absolute quality in every aspect, not to mention the details that demonstrate the thought that’s gone into the design.
Helpful
Shackleton replied:
Thank you for your feedback! We're so happy to hear that the the Lockroy Parka lived up to your expectations and that you're happy with the quality and design.
ANTONY HINGE
Verified BuyerShow Details
How would you rate the service?
Where did you hear about Shackleton?
Online
well designed and thought out products that perfectly meet travel, practical, excellent warmth.
Helpful
Shackleton replied:
Thank you for your feedback!
Steve Johnson
Verified BuyerShow Details
How would you rate the service?
Where did you hear about Shackleton?
In newspaper
Love the colour and design of this waterproof. I look forward to putting it on. Very charming and helpful staff in Piccadilly store.
Helpful
Shackleton replied:
Thank you for your feedback!
Robert joseph Macaulay
Verified BuyerShow Details
Additional feedback
Keep the work up Shackleton
How would you rate the service?
Where did you hear about Shackleton?
Website
Great quality clothing Shackleton it keeps you nice and snug
Helpful
Shackleton replied:
We appreciate your feedback!
Nick Walker
Verified BuyerShow Details
Where did you hear about Shackleton?
Passed shop
Lovely shop, lovely people serving and great brand. Keep it up
Helpful
Shackleton replied:
Thank you for your feedback!
Anonymous
Verified BuyerShow Details
How would you rate the service?
Where did you hear about Shackleton?
Walking by London Shop
This is a high quality product. The very best!
Helpful
Shackleton replied:
Thank you for your feedback!
Tim Eastmond
Verified BuyerShow Details
How would you rate the service?
Where did you hear about Shackleton?
Happened to walk past the shop in London and looked up the website
Bought a Lockroy parka. It’s an exceptional winter coat, well made and rugged for all conditions. Superbly warm and in the flesh is as true to the website pictures as it can be. Couldn’t be happier with my purchase.
Helpful
Shackleton replied:
We appreciate your feedback on the Lockroy Parka!
Anonymous
Verified BuyerShow Details
How would you rate the service?
Amazing product
Helpful
Shackleton replied:
We appreciate your feedback!
Martin Edgerton
Verified BuyerShow Details
How would you rate the service?
Bought the Pilot jacket. Fantastic product. Great service in store. Highly recommend.
Helpful
Shackleton replied:
Thank you for your feedback. We're so glad to hear you're happy with the product and your experience at our store!
Minwoo Lee
Verified BuyerShow Details
How would you rate the service?
Where did you hear about Shackleton?
Instagram
Quality product
Helpful
Shackleton replied:
We appreciate your feedback!
Jefferey Eggleston
Verified BuyerShow Details
Additional feedback
I will definitely shop there again
How would you rate the service?
Where did you hear about Shackleton?
By walking past the store
Really well-made garments and excellent customer service
Helpful
Shackleton replied:
Thank you for your feedback!
Jeff Derbyshire
Verified BuyerShow Details
How would you rate the service?
Great product really happy with it.
Helpful
Shackleton replied:
Thank you for your feedback!
Ian Walker
Verified BuyerShow Details
How would you rate the service?
Where did you hear about Shackleton?
Internet search
Good product. Well sold
Helpful
Shackleton replied:
Thank you for your feedback!
Russell Pickup
Verified BuyerShow Details
How would you rate the service?
Where did you hear about Shackleton?
Social media and friend recommendation
I purchased my jacket following a friend recommendation, I am very please with the quality and overall fit of the jacket which fits true to size. Although a considered purchase the quality is there to be seen, with a very good attention to the details. Highly recommend the brand.
Helpful
Shackleton replied:
Thank you for your feedback!
Andy Brown
Verified BuyerShow Details
How would you rate the service?
Where did you hear about Shackleton?
Shop in London
Fantastic product, seems a bit expensive at first, but I would rather pay and get a great quality product that makes me feel so good when I wear it. It has been my go to jacket during the winter.
Helpful
Shackleton replied:
We appreciate you taking the time to share your feedback with us!
12...42
