The E-Gift Card is not a credit or charge E-Gift Card.

E-Gift Cards are valid for one year from date of purchase.

Shackleton E-Gift Cards can be exchanged for products and services, online at and in our pop-up seasonal stored (United Kingdom) with a card reading terminal that is operational at the time of use.

The balance on the Gift Card may be used for full or part payment of the GB pounds sterling cost of Shackleton products and services. To check your balance, please contact us here or click on the original link sent by email to see your remaining balance.

No change will be given but any unused balance will remain on the E-Gift Card and may be applied to future purchases.

E-Gift Cards can be used towards the purchase of goods at a higher price than its face value upon payment of the difference.

The E-Gift Card cannot be exchanged or redeemed in whole or part for cash.

Promotional offers may not apply to E-Gift Card purchases.

No VAT is charged when buying the E-Gift Card, but purchases paid for using the E-Gift Card are subject to VAT.

If you have made an Online payment with a E-Gift Card in whole or part and any item paid for using the E-Gift Card is accepted for return the amount owing will be added to the original E-Gift Card.

For general information about returns and exchanges please click here.

We may withdraw or cancel the E-Gift Card and require an alternative form of payment if we suspect that the E-Gift Card may have been stolen or fraudulently used. Further action may also be taken.

We reserve the right to amend or supplement these conditions or discontinue the E-Gift Card at any time.

If the value of the items purchased Online is less than the total value of the E-Gift Card, you can re-enter the same E-Gift Card details on another occasion to redeem the remaining balance on your E-Gift Card.

If the value of the items purchased online is more than the total value of the E-Gift Card, you will need to pay the balance using additional E-Gift Cards , or a credit/debit card.