We endeavour to get all orders packed and sent as quickly as possible. We please ask for some patience with possible delays caused by Covid-19. If you have any questions in regards to your purchase that you can't find below, please contact our customer service team.
London (Zones 1 - 4)
- Have your item delivered on the same business day*, free of charge
*Cut off time 3pm
UK Mainland (including Northern Ireland)
- Standard Delivery £2.95
- Free Delivery Over £50
- First Class Delivery £4.95
- Next Business Day £9.95
European Union Delivery
- Free Delivery Over £150
- Standard Delivery £15
Rest of World Delivery
– Free delivery over £150
- Standard delivery £15
We will ship all orders within 24 hours and most orders are delivered within 3-5 working days in the UK. International orders usually between 7-10 days.
For special requirements, same-day delivery or Saturday delivery please call us on +44 (0) 2080 655 494 to arrange.
For orders outside the European Union, you may be charged handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the receiver. Shackleton has no control over these charges and we cannot tell you what the cost will be, as customs policies and import duties vary widely. We advise you contact your local customs office for current charges before you order.
Discounts can only be applied to full-price items.
HOW TO RETURN AN ITEM
If you wish to return an item for any reason, you must do so within 30 days of the date of your purchase. If 30 days have past, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We offer free returns and exchanges within the UK. If you are exchanging an item, remember to let us know what you would like. To make a return, email email@example.com with your proof of purchase and the reason for your return. We will email you a postage label to print and stick onto your package.
Customers outside of the UK are required to pay postage for returns. Please email firstname.lastname@example.org prior to posting with your proof of purchase and the reason for your return.
For returns outside the UK, please re-wrap your purchase in the original packaging and send it to Shackleton (Returns Department), 401 China Works, 100 Black Prince Road, London, SE17SJ.
Once your return is received and inspected, we will send you an email. A credit will automatically be applied to your credit card or original method of payment within 5 working days.
For any further assistance, contact our team on email@example.com