SHIPPING & RETURNS
DELIVERY INFORMATION
Enjoy complimentary express shipping and returns on all UK orders and free shipping to the USA on orders over $300 and to Canada over $400. We endeavour to get all orders packed and sent as quickly as possible but please note orders placed after 2pm or on the weekend will be processed on the next working day.
STANDARD SHIPPING
- Please allow 3-5 working days for delivery of your order.
EXPRESS SHIPPING
- Please allow 1-2 working days for delivery of your order.
SAME DAY DELIVERY WITHIN LONDON
- We offer same day delivery within London to over 86% of homes.
The following postcodes are included:
EC1A, EC1M, EC1N, EC1P, EC1R, EC1V, EC1Y, EC2A, EC2M, EC2N, EC2P, EC2R, EC2V, EC2Y, EC3A, EC3M, EC3N, EC3P, EC3R, EC3V, EC4A, EC4M, EC4N, EC4R, EC4V, EC4Y, WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R, E1, E2, E3, E5, E6, E8, E9, E10, E11, E14, E15, E16, E17, E1W, E20, N1, N4, N5, N6, N7, N8, N15, N16, N17, N18, N19, N1C, N1P, N22, N81, NW1, NW3, NW5, NW6, NW8, NW10, NW1W, SE1, SE3, SE4, SE5, SE6, SE8, SE10, SE11, SE13, SE14, SE15, SE16, SE17, SE19, SE1P, SE20, SE21, SE22, SE23, SE24, SE26, SE27, SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW1A, SW1E, SW1H, SW1P, SW1V, SW1X, SW1Y, W1, W2, W3, W4, W6, W8, W9, W10, W11, W12, W14, W1A, W1B, W1C, W1D, W1G, W1H, W1J, W1K, W1S, W1T, W1U, W1W
REST OF WORLD
STANDARD SHIPPING
- Please allow 7-10 working days for delivery of your order.
Please note, for shipments to the USA you may be required to provide your SSN number for US Customs clearance.
RETURN POLICY
Buying from Shackleton couldn’t be easier. Enjoy the comfort of trying on at your own home and if it doesn’t match your needs, you can conveniently return your order, following the return instructions below.
EXTENDED CHRISTMAS RETURNS POLICY
We’ve extended our usual limit for returns to enable our customers to shop with confidence over the festive period. Any purchases made online or in store between 8th November and 24th December 2024 can be returned up until 31 January 2025. For purchases made from 25th December onwards, our normal refund policy will apply.
HOW DO I INITIATE A RETURN?
If you wish to return an item for any reason, you must do so within 30 days of the date of your purchase. If 30 days have past, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
UK MAINLAND (INCLUDING NORTHERN IRELAND)
We offer free returns and exchanges within the UK. Please start your return by entering your order number and postcode into the Shackleton Returns Portal to view the item(s) you have purchased and select for return.
Simply submit your return request and receive your returns label immediately.
If you do not receive your shipping label or you have any questions regarding your return, please contact Shackleton Customer Service at info@shackleton.com.
REST OF WORLD
Please start your return by entering your order number and email into the International Returns Portal to view the item(s) you have purchased and select for return. A DHL label will be generated and you will then be required to stick the label onto the parcel and drop it at your local DHL drop-off centre.
Please note, you are not required to pay the prepaid return post separately, it is deducted from your refund.
Once your return is received and inspected, we will send you a confirmation email. A credit will automatically be applied to your credit card or original method of payment within 5 working days.
RETURNING A PURCHASE WITH A FREE GIFT
Occasionally we may offer a promotion whereby a free item is gifted in conjunction with the purchase of a full priced item. Should you need to return the full priced item for whatever reason, any refund issued will have the full cost of the gifted item deducted from the total amount refunded unless you return the gifted item with your main purchase.
If you wish to return the free gift item for any reason, please note that there will be no refund issued.
