Yes, we ship all over the world. Shipping costs may apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed in the UK will take 5-7 business days to arrive. Deliveries outside the UK can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers and local courier partners. You willl be asked to select a delivery method during checkout.

We offer free returns and exchanges within the UK. Please start your return by entering your order number and postcode into the Shackleton Returns Portal to view the item(s) you have purchased and select for return.

Simply submit your return request and receive your returns label immediately.

If you do not receive your shipping label or you have any questions regarding your return, please contact Shackleton Customer Service at info@shackleton.com.

For returns outside the UK, please re-wrap your purchase in the original packaging and send it to Shackleton (Returns Department), Unit 23, Albert Drive, Burgess Hill, West Sussex, RH15 9TN. Customers outside of the UK are required to pay postage for returns. Once your return is received and inspected, we will send you a confirmation email. A credit will automatically be applied to your credit card or original method of payment within 5 working days.

As Shackleton cannot accept liability for lost or damaged goods, we recommend insuring return parcels.

UK MAINLAND (INCLUDING NORTHERN IRELAND)
Shackleton offer free returns and exchanges within the UK. Please start your return by entering your order number and postcode into theShackleton Returns Portalto view the item(s) you have purchased and select for return.
Simply submit your return request and receive your returns label immediately.
If you do not receive your shipping label or you have any questions regarding your return, please contact Shackleton Customer Service atinfo@shackleton.com.

REST OF WORLD For returns outside the UK, please re-wrap your purchase in the original packaging and send it to Shackleton (Returns Department), Unit 23, Albert Drive, Burgess Hill, West Sussex, RH15 9TN. Customers outside of the UK are required to pay postage for returns. Once your return is received and inspected, we will send you a confirmation email. A credit will automatically be applied to your credit card or original method of payment within 5 working days.
As Shackleton cannot accept liability for lost or damaged goods, we recommend insuring return parcels.

To exchange an item please inform us of the issue with your product via email, then simply follow the usual return process (info here). Delivery of the replacement product is free of charge.

Our goose down outerwear range is manufactured and hand-filled in the UK, Italy and other select regions around the world known for quality.

Our knitwear range is made in the UK, Italy and other select regions around the world known for quality. Consult the relevant product pages for information on where each sweater or mid-layer is created.

Fill power is the measurement of the down’s loft, loosely relating to the insulating ability and performance value of the down. More specifically, it refers to the down’s ability to trap air and provide a greater standard of insulation.

Sign up to our newsletter for all information regarding the restocking of any item in our range. Please note that we cannot guarantee that the item in question will be restocked

All down-filled outerwear can be machine washed or washed by hand with great care. We also provide a clean and repair service to ensure longevity for the next adventure (more info).

We do not currently sell women’s clothing, however we intend to expand our range to include a women's collection in the future. Sign up to our newsletter to stay updated.

We strive to make our apparel the very best it can be, which is why we use materials like Merino. It is a highly sought-after, world-leading wool sourced from the Merino Sheep. It is renowned for its exceptional qualities, including delicate softness, durability and excellent breathability, adding extra performance value.

Shopping for someone else but not sure what to give them? Give them the gift of choice with a Shackleton e-gift card.

We offer e-gift cards from the value of £50 up to £500 which can be purchased here.

Currently we are only able to offer e-gift cards which are sold online here.

Gift cards can be redeemed online or at our seasonal pop-up stores. You will receive an email with a link to a unique code on it which will be required to be entered at checkout or shown to a member of staff. Online, paste the code into the "Gift card or discount code" box and hit apply. This will deduct the product value from your gift voucher. If your order value exceeds your gift voucher amount, you'll be required to complete payment for the remaining amount.

If you have misplaced your gift voucher code, please contact us and we'll resend the voucher to the original purchaser.

To check your balance, please contact us here or click on the original link sent by email to see your remaining balance

We have supported two world-record-breaking polar explorers: Scott Sears MBE and Louis Rudd MBE. We have also supported a select handful of other incredible people with remarkable ambitions.

The nine-pointed star is an iteration of the iconic symbol that adorns the front of Sir Ernest Shackleton’s grave in Grytviken in South Georgia. Read about The Boss and how he has inspired our innovation here.