Enjoy complimentary express shipping and returns on all UK orders and free delivery on all international orders. We endeavour to get all orders packed and sent as quickly as possible.
- Please allow 3-5 working days for delivery of your order.
- Please allow 1-3 working days for delivery of your order.
REST OF WORLD
- Please allow 7-10 working days for delivery of your order.
Please note, for shipments to the USA you may be required to provide your SSN number for US Customs clearance.
We will ship all orders within 24 hours.
Buying from Shackleton couldn’t be easier. Enjoy the comfort of trying on at your own home and if it doesn’t match your needs, you can conveniently return your order, following the return instructions below.
Shop with confidence over the festive period with our extended returns policy. Any purchases made online or in-store between 9th November and 24th December 2023 can be returned up until 31st January 2024.
HOW DO I INITIATE A RETURN?
If you wish to return an item for any reason, you must do so within 30 days of the date of your purchase. If 30 days have past, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
UK MAINLAND (INCLUDING NORTHERN IRELAND)
We offer free returns and exchanges within the UK. Please start your return by entering your order number and postcode into the Shackleton Returns Portal to view the item(s) you have purchased and select for return.
Simply submit your return request and receive your returns label immediately.
If you do not receive your shipping label or you have any questions regarding your return, please contact Shackleton Customer Service at firstname.lastname@example.org.
REST OF WORLD
Please start your return by entering your order number and email into the International Returns Portal to view the item(s) you have purchased and select for return. A DHL label will be generated and you will then be required to stick the label onto the parcel and drop it at your local DHL drop-off centre.
Please note, you are not required to pay the prepaid return post separately, it is deducted from your refund.
Once your return is received and inspected, we will send you a confirmation email. A credit will automatically be applied to your credit card or original method of payment within 5 working days.
RETURNING A PURCHASE WITH A FREE GIFT
Occasionally we may offer a promotion whereby a free item is gifted in conjunction with the purchase of a full priced item. Should you need to return the full priced item for whatever reason, any refund issued will have the full cost of the gifted item deducted from the total amount refunded unless you return the gifted item with your main purchase.
If you wish to return the free gift item for any reason, please note that there will be no refund issued.